We're here to help! Find answers and report issues below.
Email us with any questions, feedback, or issues:
We typically respond within 24 hours (UK business hours).
If you've encountered a bug or unexpected behavior, please help us improve by reporting it with as much detail as possible:
Subject: "Bug Report: [Brief description]"
Email: support@refurbgenius.co.uk
Visit the homepage and click "Sign Up". You can register using your email or Google account. We use OAuth2 PKCE for secure authentication.
Click "Forgot password?" on the login screen. We'll send a reset link to your email within 5 minutes. If you don't receive it, check your spam folder or contact us.
No, each account is tied to one email address. If you need to change your email, please contact support@refurbgenius.co.uk.
Yes, sessions expire after 7 days of inactivity. On mobile, we keep sessions alive as long as the app is in use. You can log out manually in Settings.
Go to "Deal Copilot" and click "New Deal". Enter property details (address, purchase price, estimated GDV, refurbishment budget). Upload photos to get AI-powered analysis. The platform will calculate estimates and ROI automatically.
Our estimates use regional cost multipliers and simplified assumptions. They are not substitutes for professional quotes. Always get competitive bids from contractors before committing to a project.
Yes! Your form saves automatically as you type. You can return to incomplete deals anytime. However, analysis results are only shown when all required fields are complete.
Scores are based on ROI, yield, and project profitability. "Strong" deals have high ROI (20%+) and investment scores (8+). Scores are advisory only and don't account for taxes, financing, or personal circumstances.
This feature is coming soon. For now, you can screenshot analyses or copy data manually. We're working on PDF export functionality.
Photos are sent to OpenAI's Vision API for analysis. They are not stored permanently in our database. Analysis results (descriptions, room assessments) are saved. We do not use your photos for model training without consent.
No. AI can misidentify rooms, overestimate damage severity, or suggest impractical designs. Always verify AI recommendations with professional inspectionbefore making decisions.
Currently, analysis is fixed. Custom analysis options are planned for future releases.
Photos are transmitted over encrypted HTTPS and processed securely by OpenAI. For sensitive properties, consider anonymizing addresses or removing identifying features before upload.
Go to Settings and select "Delete Account". Your account and all associated data (projects, properties, analyses) will be deleted within 7 business days. This action is irreversible.
You can request a data export via the Data & Privacy settings. We'll provide your information in a machine-readable format within 14 days. Contact support for assistance.
Yes. Data is stored in Supabase (PostgreSQL and object storage) hosted in the UK / EEA, with automated backups. See our Privacy Policy for storage, security, and retention details.
Only you can access your projects by default. You can share projects with other users if collaboration features become available. Shared projects remain in your account.
Email us at support@refurbgenius.co.uk with feature suggestions, usability feedback, or general comments. We read all feedback and prioritise improvements based on user input.
We will always set out the price of any paid features clearly before you subscribe, and give you reasonable notice of any pricing changes. Your statutory rights as a consumer are unaffected.
If we ever discontinue the platform, we will provide at least 30 days' notice and a reasonable opportunity to export your data before any data is removed.
We're here to assist. Please reach out with any questions or issues:
Email: support@refurbgenius.co.uk
Response time: 24 hours (UK business hours)
Related: Privacy Policy • Terms of Service